¬† ¬† Daily, a hairstylist may come in to contact with between 3
and 8 clients depending on the types of services rendered,
schedule and hours worked. Multiply that times 4-5 days a week 4 weeks a month and so on-
That is a lot of people! ¬†When you think about it-
being a hairstylist does not just require technical skill in haircutting, hair color formulation or techniques. It incorporates many facets and factors to becoming successful as a hairstylist.
The primary focus of teaching hairstylists in¬†cosmetology school is to learn safety and sanitation and to pass a State licensing board exam. Unfortunately, it is not always the place where the fine art and science of psychology is taught. Having a working understanding of how humans behave and think is key to your stylist executing a service that makes you happy. Its always best to put a little research into your new stylist to increase the likelihood of clicking with them. You don’t have to be best friends but relating well to one other is HIGHLY important.
PSYCHOLOGY: is the study of mind and behavior. It is an academic discipline and an applied science which seeks to understand individuals and groups by establishing general principles and researching specific cases. (Wikipedia)
Most stylists rely on instinct, their learned craft, their personality and the client when executing services. However, it is generally known that this takes time, experience and some trial and error to discover what is successful. That could take years. It is NOT easy. It isn’t a black and white process. You cannot memorize or robotically learn the subtle nuances of ¬†human behavior. However, with focus and dedication a stylist’s unique brand¬†of learned awareness and understanding can be cultivated.
EMPATHY: is the capacity to understand or feel what another person is experiencing from within the other person’s frame of reference (Wikipedia)
The #1 skill that cannot be taught to a hair stylist is the ability to have empathy for the client and their desires and needs. The second a stylist isn’t on the same page with their hair client that is when mistakes ¬†can happen through miscommunication, frustration and misunderstanding.
If you feel like your stylist doesn’t care- why give them your $? ¬†Its the old expression,”Put yourself in their shoes.” It seems easy but it’s harder than it seems- especially if the other person is the yin to your yang! ¬†How do¬†you know if a stylist cares about you and what you say? Simple: When you feel like they listened to you but also processed and heard what you said and WHY. This can be done by reflecting or repeating what you said back to you.
EFFECTIVE LISTENING¬†includes maintaining eye contact, being relaxed and attentive, keeping an open mind, try to picture what the speaker is saying, not interrupting or imposing a “fix,” asking clarifying questions. (forbes.com)
The next time you try out a new stylist- feel free to incorporate some of these items like a checklist.
Being in someone’s hair chair is a 2 way street and if you feel like your relationship is one-sided, the stylist isn’t executing what you ask for, isn’t listening and seems to be bored or annoyed with taking care of clients- it may be time to move on to someone who better suits your needs and personality.
Want to experiment with a new hair professional in Seattle who fits with your special needs?¬†
Peruse our stylist profiles and book with one automatically at Emersonsalon.com!
All of our stylists are independently run and have years of experience¬†in the field.
Where we believe it is¬†essential¬†to be
“For Style That Works!”